Yesterday, was an example of an issue that I am seeing with cloud services. After finding out that my blog feed was hacked, the notified Google of the issue many times. I fixed the problem myself. Now, it has been over 24 hours and I have not received any response from Google not even an automatic email from them though I have sent them a number of notices. I see this more and more with cloud service providers. In order to keep the cost down there is next to none or no customer services people available. There is a major issue when there is a problem. If the customer is not tech savvy then what are they going to do? People have complained about the same issue with Google Apps. My enterprise customers would never tolerate this kind of inaction or lack of communication regardless on how small they are. If cloud providers do not fix this issue, then you will be seeing more and more private clouds and solutions going back to internal operations. The importance of customer services is paramount.
After my last post in this series -- way back in September 2022, several things happened that prevented any further installments. First came CollabSphere 2022 and then CollabSphere 2023, and organizing international conferences can easily consume all of one's spare time. Throughout this same time period, our product development efforts continued at full speed and are just now coming to fruition, which means it is finally time to continue our blog series. So let's get started... As developers, most of us create applications through the conscious act of programming, either procedural, as many of us old-timers grew up with, or object-oriented, which we grudgingly had to admit was better. This is true whether we are using Java, LotusScript, C++ or Rust on Domino. (By the way, does anyone remember Pascal? When I was in school, I remember being told it was the language of the future, but for some reason it didn't seem to survive past the MTV era). But in the last decade, there a...
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